Customer Satisfaction Survey

Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.

1. Overall, I am very satisfied with the way NEODENT S.A is performing on their projects.

2. The process for getting your concerns resolved was

3. Now please think about the features and benefits of the [PRODUCT] itself. How satisfied are you with the [PRODUCT]:

4. Would you recommend the Products to another person/user?

5. The Products were delivered to you :

- On Time ?
- In good condition and solid packaging ?

6. The After Sales/Technical Department and the Engineers

- Do you think they are well trained?
- Are they polite and professionals in terms of behavior ?
- Were they able to reply to all of your questions ;

7. Please rate the quality of service you received?

8. Did you encounter a problem during the delivery of products? If so, please describe ?

9. - The customer service has handled your request quickly ?

10. Did you encounter any of the below mentioned cases? If so, please note :

11. Do you have any complaints or suggestions for improvement that you want to mention ?

Name (OPTIONAL):

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